Set Up Weave Post-Visit Follow-Up Automation

Before you configure Weave, you need a direct link to your Google review page.

1. Go to Google Business Profile (search "Google Business Profile" and log in with your practice's Google account)
2. In your profile dashboard, look for "Get more reviews" or "Share review form"
3. Copy the short link — it looks like: g.page/[yourpracticename]/review
4. Save this link — you'll paste it into the Weave message shortly

What you should see: A short URL you can paste in a text message that takes patients directly to the Google review form.

1. Go to app.getweave.com and log in
2. Click Settings (gear icon)
3. Navigate to Patient Communication → Follow-Up Messages or Appointment Follow-Up

What you should see: A section for configuring automated messages that go out after appointments.

Troubleshooting: Weave's interface changes with updates — if you can't find "Follow-Up Messages," try searching "follow-up" in the settings search bar or contact Weave support to ask where this feature lives in your current plan.

1. Toggle Post-Visit Follow-Up to On
2. Set the send time to 1 hour after appointment end (this gives patients time to get home before receiving the message)
3. Choose SMS/Text as the delivery method

What you should see: A configuration panel for the message content and timing.

Click the message template field and write something like:

Hi [patient first name]! Thanks for visiting [Practice Name] today. We hope your visit went well! If you have a moment, we'd love to hear your feedback: [Google review link]

Questions about your visit? Reply here or call us at [phone number]. — The [Practice Name] Team

Key elements to include:

• Patient's first name (Weave auto-fills this)
• A genuine "how was your visit" opener — not just a review request
• The Google review link
• A way to reach you if they have questions

Click Save.

What you should see: Your message saved, with Weave confirming it will send 1 hour after appointment close.

1. Ask a staff member to act as a "test patient" — add a test appointment closing in the system
2. Wait 1 hour and check if the message was sent (Weave has a message log under Communications)
3. Click the Google review link yourself to confirm it goes to the right page

What you should see: The message arrives on the test phone number, and the link opens your Google review form.